PAC-UK contact information is listed below. Completed web enquiry forms are automatically forwarded to our National PAC-UK Advice Line who will respond at the earliest opportunity. All information processed in relation to your query adheres to PAC-UK’s Privacy Statement.

Our national PAC-UK office number 0300 1800 085 is for general enquiries only – if you need advice please contact our National PAC-UK Advice Line by using the below web enquiry form, calling 0300 1800 090 or emailing [email protected]. If you call our National PAC-UK Advice Line and the line is busy or closed, please leave a voicemail – we have voicemail to email setup and will get back to you at the earliest opportunity.

Please note, PAC-UK offices and advice lines are not staffed on bank holidays – our opening times are listed below this page and on the Our Services page of our website.

PAC-UK Leeds Office: Hollyshaw House, 2 Hollyshaw Lane, Leeds, LS15 7BD
If you are travelling to our PAC-UK Leeds office via public transport, the nearest station is Cross Gates Railway Station (one stop from Leeds Railway Station).

PAC-UK London Office: Family Action Head Office, 34 Wharf Road, London, N1 7GR
If you are travelling to our PAC-UK London office via public transport, the nearest underground stations are Angel (Northern Line) and Old Street (Northern Line and National Rail).

PAC-UK Advice Line 

Staffed by qualified and experienced PAC-UK counsellors/social workers who can provide advice and information on all aspects of adoption and other forms of permanent care.

Telephone: 0300 1800 090
Email: [email protected]
Open: Monday, Tuesday, Wednesday & Friday: 10.00am-4.00pm; Thursday: 10.00am-7.30pm

Please only complete this form if your enquiry is for PAC-UK – Family Action’s adoption & special guardianship support agency. If you have a general enquiry for Family Action that isn’t related to adoption and special guardianship, please contact us here.

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This is the local authority where you live. If you are unsure of your local authority you can check by entering your postcode on this website: www.gov.uk/find-local-council
If you would like PAC-UK to respond to your query via phone rather than email please include your contact phone number within your message.

FamilyConnect Advice Line

Specialist advice and support for adult adoptees, their descendants and birth relatives who wish to reconnect with their relatives.
Telephone: 0300 1800 205
Email: [email protected]
Open: Monday 3.00pm to 6.00pm, Tuesday 11.00am to 2.00pm, Thursday 1.00pm to 7.00pm

Visit the FamilyConnect website