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Donate to Family Action
Thank you for donating to Family Action, your support means we can help more families struggling. Together we can make a difference.
Make another donation
£8.50
a month could supply two families with a regular parcel of food and essentials
£24
a month could help keep FamilyLine open
£48
a month could fund practical and financial support to a woman fleeing domestic abuse with their children
Other
£
£10
could supply two parcels of food and essentials to families in need
£25
could help us support families in crisis through Familyline
£75
could help a family fleeing domestic abuse with financial support to make a new life
Other
£
Why Family Action?
Family Action supports people going through change, challenge and crisis every day. It’s what we’ve done for over 150 years. With your help, we can do more.
We support families in all kinds of need – from food and finances, to parenting and relationships at all ages and stages, and conflict at home. We support those with caring responsibilities, people with complex mental health needs and those with trauma in their past or present.
Whatever family looks like for us, when it’s safe and secure, it can be our best support through life. We know that every family is different, and that family isn’t always easy. Family can shape us throughout our lives, for better and worse. We believe that understanding and working with the power of family is the key to support that really helps and change that really lasts.
Other ways to support Family Action
Volunteering
Mentoring, FOOD clubs, children’s centres - we have a variety of roles where you could make a real difference. Find a volunteer role
Volunteering
Fundraising
Join an event, or fundraise in your office, school or community, your donations will go where they're most needed. Fundraise for us
Fundraising
Your fund has been a lifeline for some of our clients...[it has] helped them through some of the most difficult times in their lives. We do not have access to another fund like this.
60,000
families supported per year
91%
of children and young people have high hopes for the future after receiving help from our mentoring programme, Friendship Works
11,733
presents delivered last year to children and families who’d otherwise have had nothing
Trust and transparency
Our fundraising promise
We are so grateful to all of those people who kindly fundraise for or donate to Family Action. As a part of our membership of the Fundraising Regulator and the respect we have for those that chose to support us, we commit to the following as a promise to you:
We will commit to high standards
• We will adhere to the Fundraising Code of Practice.
• We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.
• We will comply with the law as it applies to charities and fundraising.
• We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.
We will be clear, honest and open
• We will tell the truth and we will not exaggerate.
• We will do what we say we are going to do with donations we receive.
• We will be clear about who we are and what we do.
• We will give a clear explanation of how you can make a gift and change a regular donation.
• Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.
• We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
• We will ensure our complaints process is clear and easily accessible.
• We will provide clear and evidence based reasons for our decisions on complaints.
We will be respectful
• We will respect your rights and privacy.
• We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
• We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.
• Where the law requires, we will get your consent before we contact you to fundraise.
• If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication don’t have to.
We will be fair and reasonable
• We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
• We will take care not to use any images or words that intentionally cause distress or anxiety.
• We will take care not to cause nuisance or disruption to the public.
We will be accountable and responsible
• We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
• If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.
• We will have a complaints procedure (see below),
• Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
• We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.
Fundraising complaints
Family Action values the support of all donors and fundraisers and seeks to deliver excellent supporter service. Should any aspect of our fundraising not adhere to the standards you expect and you wish to make a complaint, we will take your concerns seriously.
Please follow the steps below
Members of the public wishing to make a complaint regarding Family Action’s fundraising should first raise their complaint to the Deputy Director of External Engagement, using the following contact details:
Heather Kearney, Deputy Director of External Engagement
Family Action
34 Wharf Road
London
N1 7GR
Email: [email protected]
The Deputy Director of External Engagement will involve other members of the Senior Leadership Group and escalate to the Executive Group as appropriate. We will respond to all fundraising complaints within 3 working days.
Family Action is regulated by the Fundraising Regulator. If you have made a complaint and you are not satisfied that it has been adequately resolved by Family Action’s team, you can contact the Fundraising Regulator for an independent investigation via their website at www.fundraisingregulator.org.uk by post to Fundraising Regulator, 2nd floor, CAN Mezzanine Building, 49-51 East Road, Old Street, London, N1 6AH, or by phone on 030 0999 3407.
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