Contact us

We aim to be here when you need us, with the right information or support at the right time.

Whether it’s a query about how you can get some help, get some information or get involved, the list below is the best place to start.

Need support?

FamilyLine

Monday to Friday, 9am to 9pm

Telephone: 080 8802 6666

Text: 075 3740 4282

Email: [email protected]

Or start a webchat here.

 

PAC-UK advice line 

Monday, Tuesday & Friday
10.00am-4.00pm

Wednesday & Thursday
10.00am-7.30pm

Telephone: 0300 1800 090

 

Business Development

Email: [email protected]

 

Press enquiries

Mobile: 079 0307 4174

Email: [email protected]

 

Fundraising

Email: [email protected]

 

Our offices

Family Action Head Office
34 Wharf Road
London
N1 7GR

Telephone: 020 7254 6251

Email: [email protected]

 

Comments, compliments or complaints

If we’ve supported you in any way and you’ve had a good experience, we’d love to hear about it. If you have not had a good experience or you have any concern, please contact:

Complaints Manager
Family Action Head Office, 34 Wharf Road,
London N1 7GR

Telephone: 020 7254 6251

Email: [email protected]

or download, complete and return one of the following forms:

General compliment and complaint form

Children’s centres and adoption services compliment and complaint form