FamilyLine

How FamilyLine works

We all need a listening ear sometimes. Whether it’s something in the past, or something happening now, if you’re 18 or over and you’re worried, anxious, stressed, overwhelmed or just need someone to talk to about any family issue, FamilyLine is here.

(If you’re under 18 years old, we’d recommend you call Childline or look at the resources on Young Minds.)

You can call, text, email or webchat FamilyLine. One of our trained operators will listen and respond to you, offering support, information or guidance, depending on your needs. If we can’t help, we’ll try to make a direct link with someone who can – that might be our virtual befriending or short-term counselling service, Family Action services or signposting to other organisations.

People call about all sorts of family issues including conflict at home, relationship issues, sibling violence, past trauma, parenting concerns, financial worries and for support when caring for children with additional needs. These are just a few examples – we’re here for every family and any family issue. So, please, if you feel you need some support – get in touch.