Six years of FamilyLine – for every family and any family issue

A mother of a 16-year-old who called due to her son’s behavioural issues said,

The befriending sessions were really useful. The befriender helped me focus on options that could help support my son… I’m so grateful for the support.

FamilyLine aims to be the first-line support for any family issue with trained operators offering not only emotional support but also information and guidance that can be difficult to find when distressed or in crisis. Three of the top reasons people are contacting us for are relationship issues, mental and emotional health and parenting support.

The launch of the new Family Action website has made it easier for more people to more easily contact FamilyLine, with the number of web chats tripling in the three months post launch.

It’s no coincidence that FamilyLine was launched in January – a month that many of us find overwhelming. Our FamilyLine Head of Helpline, Ayse Hassan urges people to reach out even if it’s just for a chat. As she says,

If you’re feeling overwhelmed, worried, or upset about any aspect of your family life, whether here in the present or something from your past, FamilyLine is here for you. We offer free emotional support, information, and guidance on all aspects of family issues – including, parenting, caring, financial worries, and more.